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We accept returns up to 14 days after the delivery date.
Please note our return and exchange policy.

Return
We accept returns up to 14 days after the delivery date. We do not provide return labels.
You are responsible for the cost of returning the items. If you return the entire order, we will refund the original shipping cost.
Refunds will be issued within 2-7 business days of receipt of the returned package.
Please include a copy of the invoice with the package and send it to:

BH Cosmetics GmbH
Kreuzstr. 20
42277 Wuppertal

Exchange
Unfortunately, we do not offer exchanges.

Please check with the courier, members of your household and neighbors to see if the package was delivered and held for safe keeping. If you do believe the order was in fact lost, please contact support@bhcosmetics.de. All lost orders must be reported within 7 days after your order is shown to have been delivered or the last scan on the tracking.

We are sorry that you had issues with your order and will do our best to make it right.

Please email us at support@bhcosmetics.de and provide your order number along with a photo of what was received.

All damaged/missing or wrong items must be reported to us within 7 days of receiving your package. Keep in mind that items shipped using a mail forwarding service are not eligible for replacements of any kind.

If you purchased your item at a retailer, please check back with the site of purchase.

If you wish to change an order, please contact customer service immediately at support@bhcosmetics.de. Cancellation / changes must be made as soon as possible. Once an order has been processed, it can no longer be changed or cancelled!

We do our best to make sure your order is shipping quickly and completely. However, from time to time, there may be instances when the full order cannot be shipped.

Please contact our support team immediately after receiving your order via support@bhcosmetics.de

In rare circumstances, we will need to cancel an order. This is usually due to difficulty in processing credit card payment information, which is sometimes due to an inconsistent billing address or zip code or due to multiple orders or non-verified email addresses.

In the unlikely event that we do need to cancel your order, we will send you an email confirming that your order was cancelled. You will not be charged for any order that was cancelled.

We currently do not carry sample products. Beauty collaboration requests must go through our PR Department. Please send your request along with your social media channels and links by email to pr@bhcosmetics.de.

bh Cosmetics is proud to be a 100% cruelty-free brand. We’re fully committed to providing customers with products that are unsurpassed in safety and quality. We do not test any products or ingredients on animals, nor do we ask others to test on our behalf.

Additionally, we require our manufacturers to sign a legally binding document stating that they do not test our products on animals.

We guarantee the authenticity of all products purchased through BH Cosmetics online. When purchasing your product at BH Cosmetics, you can expect the following:

• Exclusive formulation and ingredients (beware of imitations)
• High quality pigmentation of colors
• Original design and packaging
• No animal testing
• Order processing and shipment out of California, USA or Wuppertal, Germany

A full ingredient listing can be found on every product page. If you are wondering whether a product you’re interested in contains a particular ingredient, just click the “Ingredients” tab near the bottom of the product page.

Ingredient Sourcing - Questions regarding where specific ingredients are sourced and derived from is proprietary information. BH Cosmetics works closely with our suppliers as partners; we collaborate with our labs to assess the safety of all proprietary ingredients before using them in our products. We conduct proper safety and quality control tests during product development and manufacturing. All finished products undergo a full safety assessment and validation of finished products performed by a third-party testing facility.

Animal Derived Ingredients - Some of our products may contain animal-derived ingredients and are therefore not considered vegan. For further information on any given product, just click the “Ingredients” tab on its product page.

Vegan Products - BH Cosmetics carries a beautiful selection of vegan products. To view our full collection of Vegan products - simply type "vegan" into the search box.

Allergens - BH Cosmetics does not guarantee that any ingredients or products were produced in an allergen-free environment.

Palm Oil - BH Cosmetics is committed to advocating for and sourcing palm oil responsibly. We continue to work with suppliers, communities, and knowledgeable organizations to find ethical and sustainable solutions for doing so.

Makeup brushes can develop a lot of dirt and bacteria, but regular care and cleansing of your makeup brushes can keep them and your face clean and healthy. Keeping your brushes in good condition by washing them regularly will provide you with brushes that will last much longer.

Here are some tips on how to clean your makeup brushes:

1. Using the BH Studio Pro Makeup Brush Cleaner, spray onto a tissue or directly onto the brush hairs and lightly stroke the brushes across the tissue. Repeat by spraying the hairs again if necessary until there is no remaining color left on the tissue. Make sure the brush hairs are always pointing downward - this will help prevent any liquid from getting into the ferrule (metal part) or down into the handle for brushes that don’t have ferrules. Rinsing with water is not required.
2. For a deep cleaning, use our Studio Pro Dual Cleansing Brush Pad. The textured rubber tool has large and small ridges that penetrate deep into bristles, causing friction that effectively removes all traces of pigment and impurities. Simply place the pad in the palm of your hand, add water and brush cleaner or any gentle cleanser, swirl bristles on the pad until clean, then rinse well.
3. After you have thoroughly cleansed your brushes, gently brush them on a clean tissue or paper towel to remove any excess brush cleaner. Lay them on a paper towel, tissue or regular towel to dry on their side. At this point, it’s a good idea to reshape the brush to prevent splaying. Lay kabuki brushes and any other stand-up brush on their side. Never let them dry with brush hairs up in a brush holder. The liquid can run down into the ferrule and over time will break down the glue holding the brush together.
4. Lastly, let brushes dry completely before using. Dry time will vary, depending on size and brush density.

If an item is labeled "Limited Edition", we will not receive additional stock when it sells out — don't wait to purchase limited edition products!

Credit Card – Visa, MasterCard, American Express, and Discover Debit Cards – All debit cards with a Visa or MasterCard logo Pre-paid Cards – All pre-paid cards with a Visa or MasterCard logo as well as Apple Pay, PayPal and Amazon Pay

If you are having trouble placing your order, try closing your browser window and retrying. If that does not work, clear your cookies and browser history.

We have recently upgraded our website, requiring all customers to set new passwords. If you have an account with us and your login is not working - please enter your first name, last name, email address and password in the "Create Account" section on the account page. You'll be sent a verification email and be able to login and view your order history.

We have recently upgraded our website, requiring all customers to set new passwords.

If you have an account with us and your login is not working - please enter your first name, last name, email address and password in the "Create Account" section on the account page. You'll be sent a verification email and be able to login and see your order history.

If you are experiencing technical issues please send a screenshot of your issue / error to support@bhcosmetics.de. Our team will try its best to assist you as soon as possible.